Serena Business Manager

Serena Business Manager

Over 1,600 global companies have rapidly demonstrated business value by quickly prototyping and deploying applications using Serena Business Manager (SBM). Unlike traditional approaches to business process management, SBM provides a single platform to cost-effectively streamline processes, speed implementation, and deliver fit-to-purpose applications.

Confidently use Serena Business Manager to automate processes in the following areas:

• Application and product development
  From requirements management to issue and defect tracking, incident management, change request management, and release management, IT organizations use SBM to deliver new products and services on time and within budget by automating and optimizing delivery lifecycle processes.
• IT service management
  By leveraging SBM in lieu of the highly complex, inflexible, and expensive packaged applications of old, deliver tailored processes that aid with service desk management, asset management, and infrastructure provisioning.
• Business service management
  SBM is the platform of choice for accelerating and simplifying onboarding and provisioning new employees as well as eliminating the inefficiencies in finance and legal-related processes such as expense approvals, purchase authorization, and contract management.
• Vertical line-of-business initiatives
  Business users can use the same platform as their IT counterparts to automate and optimize core business processes, such as patient care management, insurance claims approval, credit authorization, clinical trial management, and action tracking in the federal sector.

SharePoint implementations are mushrooming across organizations. In a recent IDG survey, 62% of CIOs identified SharePoint as being a critical component of their technology portfolio.

So to address the concerns we've heard, we've combined the power of Serena's BPM solution with SharePoint's document management and portal prowess: SBM Connect for SharePoint.

Sample Applications

• SBM Sample Applications

Case Studies

• CACI Transforms HelpDesk & Other Core IT Processes
• EMI Music Drives Process Transformation
• AgustaWestland Cuts Customer Service Response Times with SBM
• California Department of Insurance Goes Paperless with SBM
• CareerBuilder Powers Ticketing System with SBM

Webinars

• Worthington Industries: Automating ITSM Processes with SBM
• U.S. Army: The Benefits of SBM with SharePoint
• AgustaWestland: Cutting Service Response Times with SBM
• CareerBuilder: The Benefits of Uniting SBM with SharePoint
• U.S. Army: Automating ITSM Processes with SBM

Collateral

• SBM Solution Overview
• SBM Sample Applications Overview
• SBM Connect for SharePoint Overview
• Things To Consider While Moving To SBM - White paper
• Performance Improvements in SBM - White paper
• Scaling For The Enterprise - White paper
• Enterprise Performance and Scalability Test Results
• SBM Mobile for iPhone

Demos

• SBM in Action
  Part I: Getting Work Done - Anytime, Anywhere
  Part II: Steps to Creating a Process-based Application
• SBM Connect for SharePoint in Action
  Part I: Increasing process accuracy, visibility, and accessibility with SBM Connect for SharePoint
  Part II: Creating SharePoint sites that are linked to specific SBM projects
• SBM Mobile in Action

Analyst Reports

• IDC Research: SBM Targets IT-Led Process Automation

Products

• Overview
• Serena Dashboard
• Serena Development Manager
• Serena Release Manager
• Serena Request Center
• Serena Service Manager
• Mainframe
• Agile Planner
• Dimensions CM
• Dimensions RM
• PPM
• Prototype Composer
• PVCS Pro
• PVCS VM
• SBM